Context
A helpdesk and licence-management platform for a software vendor. Tickets arrive from the web, a public portal or email, and licences are tracked by device and CPE counts.
What I built
- 01Email-to-ticket: a cron job reads an IMAP inbox and turns messages into tickets
- 02Fine-grained role-based access with CASL across regular users, super users and admins
- 03Licence management with PDF exports (Mustache + wkhtmltopdf)
- 04Public REST API for tickets and licences; live dashboard and analytics
- 05User, super-user and admin guides shipped alongside the product